GDPR – PRIVACY POLICY
Updated: May 25, 2018
Dépôt Vente Luxe DVL Concept Store is a limited liability company under French law, registered in the Trade and Companies Register under number B 413 754 078, whose registered office is located at 14 rue de la Tour, 75016 Paris, France (collectively “we” and “we”, “our”) take your rights to the protection of personal data very seriously, as well as our legal obligations. This Privacy Policy (the “Policy”) describes how we use personal data about you, collected on (the “Site”) and by any other means (including social networks, cookies, etc.). TargetWeb, whose registered office is 14 rue des rosiers 78500 Sartrouville, whose SIRET number is 53041483800017, insures and maintains the Site on our behalf, provides us with the associated services, in particular technological, the commercial and logistical parts being the responsibility of DVL Concept. Please read these rules carefully.
The personal data you transmit may be considered to be jointly controlled by DEPOT VENTE LUXE PASSY and by the local sales outlets of our network, the «Boutique». When Targetweb processes your personal data for e-commerce purposes, it acts as a subcontractor, in accordance with its own privacy policy.
1. Personal data about you that we may collect
We will collect different types of personal data about you for the purposes described in this Policy, including:
The contact details (such as your name, date of birth, nationality, email, postal address, telephone number and other personal information) that you provide to us by filling out forms on the Site, including if you subscribe to our newsletter and create an account on the site;
Information relating to the transactions you have carried out;
Personal data that may be contained in the messages you send us, for example to report a problem to us or to submit questions, doubts or comments about the Site or its content;
Information from surveys that we may offer, from time to time, on the Site to conduct studies, if you choose to respond to or participate in them;
Payment information; and
personal data collected from third parties, such as personal data that you agree to share with us, publicly available on social networks (Facebook, Instagram, etc.) and/or that we may collect on other publicly available files.
You are not obligated to provide this information.
For us and for Targetweb, your personal data (in particular your contact details, your email address, your postal address, your payment card and bank account numbers and your telephone number) are necessary in order to process your order for purchases of products on the Site, to provide you with other services offered on the Site at your request, or when your personal data is necessary for us to fulfill our legal or regulatory obligations.
Refusal to provide us and Targetweb with the personal data necessary to pursue the aforementioned purposes may therefore prevent us, or Targetweb, from processing your order to purchase products on the Site or from fulfilling our legal or regulatory obligations.
Therefore, such a refusal may, in some cases, constitute a legitimate and reasonable reason not to process your order of products on the Site or not to deliver the services offered on the Site.
On the other hand, transmitting to us, or to Targetweb, personal data other than those necessary for the performance of legal or contractual obligations or the provision of our services is optional and has no impact on the use of the Site and the services offered, or on the purchase of products on the Site.
We will inform you whether it is mandatory or optional to transmit your personal data to us and Targetweb at each stage, by means of a specific symbol (*) which will indicate the mandatory information or data necessary to purchase products and/or provide the services requested on the Site.
2. Minimum age
Protecting the safety and privacy of children is extremely important to us. We will not knowingly collect or use personal data about users under sixteen (16) years of age or under the age limit set by the law of their country of residence. When you register on the Site, you confirm that you are of full age in your country of residence.
How we use your personal data
Whenever we process personal data about you, we do so for a legal “reason” (or legal basis). In most cases, the processing of your personal data will be motivated by one of the following reasons:
the processing is necessary to perform a contract to which you are a party or to take pre-contractual measures at your request (for example, a sales contract);
the processing is necessary to enable us to comply with our legal obligations;
the processing meets the legitimate interests that we pursue in the course of our activities, and those interests take precedence over your interests, or your fundamental rights and freedoms. Our legitimate interests may include our interest in using the personal data of the customer and the user of the Site to conduct and develop our business activities (including by implementing traditional marketing operations), with our current and potential customers and users of the Site; and to establish, exercise or defend a right in legal proceedings; or
the processing is based on your prior explicit consent, such as segmented and customized marketing operations.
We process your personal data for the following purposes: The processing of your personal data is justified by the following legal basis:
1. Process your purchases and provide the services and information offered on the Site upon your request Performance of a contract
2. Verify and complete financial transactions related to payments you make Perform a contract
3. Improve and customize our products, services and activities in general, such as tracking your product preferences, purchasing history and interactions with the Site Our legitimate interest in improving our products and services
4. Conduct data analysis and market research
5. Enrich data, such as the analysis of your product preferences, purchase history and interactions with the Site with data collected from third parties, such as personal data that you agree to share with us on social networks (Facebook, Instagram, etc.) and/or that we may collect from other publicly available databases Your explicit prior consent
6. Correspond with you to respond to your questions or complaints Your express prior consent
7. Send you commercial messages containing news, information and updates on our products and services, special offers, promotions and events, and other commercial messages that may be of interest to you (via SMS, e-mail or telephone), and personalize your experience based on your interests and purchasing habits and by improving our services, notably through profiling. Your express prior consent and our legitimate interest in keeping our customers/prospects informed about our services and products
Disclosure of personal data about you
We may, from time to time, disclose personal data about you to all of our affiliates or to our service providers who work alongside us to provide the services we offer, process transactions, respond to inquiries, receive and send messages, update marketing lists, analyze data, provide support services or perform other tasks.
To remove any ambiguity, we specify that we will expressly request your consent to share your personal data with any third party company other than DVL Concept and for marketing purposes.
To remove any ambiguity, we specify that we will expressly request your consent to share your personal data with any third party company other than DVL Concept and for marketing purposes.
Access to your personal data will be provided by authorized personnel of DVL Concept and their affiliates, as well as by service providers acting on our behalf on a “need-to-know” basis.
The transfer of your personal data from your country of residence to third countries where we are located, including [To be entered by each brand], will be provided; some of these countries, unlike others (like the United States), are subject to a data protection adequacy decision of the European Commission.
In order to ensure a level of protection of your personal data in accordance with the applicable legislation, these transfers outside your country of residence or the EEA will be carried out in accordance with European provisions, the EU-United States, binding corporate rules or other acceptable rules. legal mechanisms of which you can request a copy at passy@depot-vente-luxe.fr.
We may also share personal data about you with third parties in connection with the actual or potential sale or restructuring of our company or our assets, or those of our related companies, in which case the personal data we hold about our users may represent one of the transferred assets.
We will also respond to requests for personal data when we are required to do so by law, or when we are convinced that disclosure of the data is necessary to protect our rights and/or to bring legal action, comply with a court order, respond to an application in a regulatory or judicial proceeding concerning us.
Security
We attach great importance to all personal data associated with our users. We have put in place security measures to protect your personal data from accidental or unlawful destruction, accidental loss, alteration, disclosure or unauthorized access. In order to best protect your personal data outside the limits of our control system or that of Targetweb, your device must be protected (with up-to-date antivirus systems) and your Internet service provider must take the necessary measures to ensure the security of data transmission over the network (for example through firewalls and spam filters).
Although we take all reasonable steps to protect your personal data, we cannot guarantee that the personal data you transmit to us will be 100% secure, nor can we exclude a data breach.
You accept the security implications of using the Internet and cannot hold DVL Concept, or its subcontractors, responsible for data breaches that do not result from our negligence.
Retention of personal data about you
Our approach generally consists in keeping personal data about you for the period strictly necessary for the pursuit of the purposes for which they were collected. We generally keep personal data about you for three years after the end of our relationship or after our last contact, unless otherwise provided by local law. However, in certain circumstances, we may retain your personal data for longer periods, for example when we are required to do so in order to comply with legal, tax and accounting requirements.
In certain special circumstances, we may also keep your personal data for longer periods corresponding to the limitation periods to allow us to keep accurate records of our relationship in the event of disputes or complaints.
Your rights
You have the following rights regarding your personal data:
Right to withdraw your consent – if applicable, you have the right to withdraw your consent at any time. For example, if you no longer wish to receive email marketing messages, you can change the settings of your account on the Site, use the «unsubscribe» link in our emails or write to the number provided for this purpose on our SMS, or contact us directly so that we stop sending you these messages.
Right of access, rectification and erasure – you have the right to request access and to obtain a copy of your personal data that we may hold, request that any errors concerning you be corrected and request that your personal data be deleted in certain circumstances. You can view and update most of this data yourself online, or by contacting passy@depot-vente-luxe.fr directly.
Right to data portability – Under certain conditions, you have the right to receive all personal data that you have transmitted to us in a structured, commonly used and machine readable form, and also to ask us to forward them to another controller, if technically feasible.
Right to limitation of processing – you have the right to limit the processing of your personal data by us when:- you dispute the accuracy of the personal data, as long as we have not taken sufficient measures to rectify or verify their accuracy;- the processing is illegal but you do not want us to erase the data;- we no longer need the personal data concerning you for the purposes of the processing, but you ask for this data in order to establish, exercise or defend a legal right; or- you objected to the processing, on grounds of legitimate interest (see below) when verifying that the compelling legitimate grounds which we pursue justify the continuation of the processing. If personal data is subject to these limitations, we will only process it with your consent or to establish, exercise or defend a legal right.
Right to object to processing on grounds of legitimate interest, when we invoke legitimate interest to process personal data, you have the right to object to such processing. If you object, we must stop this processing, unless we can demonstrate that the legitimate and compelling reasons for processing are your interests, rights and freedoms or that we need to process the data to establish, exercise or defend a legal right. When we invoke a legitimate interest to justify the treatment, we are convinced that we can demonstrate these compelling legitimate reasons, but we will examine each case individually.
Right to object to processing for marketing purposes – when we process personal data for direct marketing purposes, you have the right to object to such processing at any time.
You have the right to lodge a complaint with a supervisory authority if you consider that the processing of your personal data constitutes a violation of applicable law.
For more information about your rights, to assert your rights or if you wish to lodge a complaint or ask questions about the processing of your personal data, please contact passy@depot-vente-luxe.fr.
Please note that we may ask you for proof of identity, and we reserve the right to charge a fee if we are authorized to do so by law, for example if your request is manifestly unfounded or excessive. We will endeavour to respond to your request as soon as possible and in any case within the prescribed time.
Changes to this policy
We may change this policy from time to time, for example to comply with new requirements imposed by applicable law or to meet technical requirements. We will publish the updated Policy on the Site. We may also notify you of significant changes by seeking your consent, where required by applicable law. We therefore recommend that you visit this page regularly.