FAQ

You can place an order on our website without first creating a Dépôt Vente Luxe account.

Our team is fully responsible for buyer relations.

Our team of specialists meticulously analyzes and inspects each new deposit. This is to verify the product's authenticity and quality.

They evaluate details, material quality, stitching, labels, and brand-specific serial numbers, ensuring in-depth expertise.

We are transparent about our authentication procedures and provide a detailed product history.

Our return policy reinforces our commitment, allowing customers to return any counterfeit proven by a second expert opinion, highlighting our absolute priority for authenticity.

If you have forgotten your password, don't worry. You can easily reset it by clicking on the "forgot password" link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.

We deliver your orders throughout the European Union.

Delivery charges are a fixed price of (€20) for orders under €1200 and are free for all orders above this amount.

All our items are selected with care and passion. Therefore, deposits are made directly in-store with the people in charge.

Drop-offs are without appointment, Monday to Saturday from 2:30 PM to 6:30 PM.

Agree on a price directly with the store managers and leave with a contract stating the amount that will be reserved for you once the item is sold.

The commission is 35% inclusive of VAT of the sale price of the item deposited.

Payment for your purchases can be made in cash, by check, or by bank transfer.